Refund and Cancellation Policy

At Sanghamitra Media and Branding (“we”, “us”, or “our”), we strive to ensure your satisfaction with our digital goods and services. This Refund and Cancellation Policy outlines the terms and conditions for the return, refund, and cancellation of purchases made through our website.

1. Digital Goods

1.1 No Refunds for Digital Goods

Due to the nature of digital goods, all sales are final. We do not offer refunds for digital goods once they have been purchased and delivered. This includes, but is not limited to, e-books, digital marketing materials, software, and online courses.

1.2 Exceptions

In exceptional cases where the digital good is defective or not as described, we may offer a replacement or a refund at our sole discretion. To request a refund in such cases, please contact us within 7 days of purchase with detailed information about the issue.

2. Services

2.1 Service Cancellation

You may cancel a service you have booked with us by providing written notice at least 48 hours before the scheduled start time of the service. Please email us at info@sanghamitramedia.com to request a cancellation. Cancellations made less than 48 hours before the service start time will not be eligible for a refund.

2.2 Refunds for Services

Refunds for services will be processed as follows:

• Cancellations made at least 48 hours before the scheduled start time: Full refund.
• Cancellations made less than 48 hours before the scheduled start time: No refund.

3. Subscription Services

3.1 Subscription Cancellation

You may cancel your subscription service at any time by logging into your account and following the cancellation instructions, or by contacting us at info@sanghamitramedia.com.

3.2 Refunds for Subscriptions

Refunds for subscription services will be processed as follows:

• Monthly Subscriptions: Cancellations will take effect at the end of the current billing cycle, and no refunds will be provided for the remaining period of the subscription.
• Annual Subscriptions: If you cancel within the first 30 days of the subscription, you will receive a prorated refund for the remaining months. Cancellations made after the first 30 days will not be eligible for a refund.

4. How to Request a Refund or Cancellation

To request a refund or cancellation, please contact us at info@sanghamitramedia.com with the following information:

• Your name
• Order number
• Date of purchase
• Details of the product or service
• Reason for the refund or cancellation request

5. Processing Refunds

Refunds will be processed within 10 business days of receiving your request. Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank or credit card provider to process the refund and update your account.

6. Changes to This Policy

We reserve the right to modify this Refund and Cancellation Policy at any time. Any changes will be posted on this page, and the revised policy will apply to all purchases made after the date of the update.

Contact Information

If you have any questions or concerns about our Refund and Cancellation Policy, please contact us:

Sanghamitra Media and Branding
Repentino Education Private Limited
Email: info@sanghamitramedia.com
Address: 50-97-3, Behind SFS School, Seethammadhara, Visakhapatnam – 530013